Important information about your visit during these unprecedented times
Our practice is committed to protecting the health and welfare of our patients and staff during the declared state of emergency, due to the COVID-19 pandemic. Our practice is in strict compliance with The State of Ohio’s Path Forward to Restart which balances public health measures, safely operating our practice, and protecting the most vulnerable. In Ohio’s stay at home orders, the provision of eye care services is essential for the state’s residents and is being delivered safely for patients with emergency and essential needs by our Doctors of Optometry.
Our practice has established internal protocols in accordance with state-issued directives, CDC and AOA guidelines. As a result, you will see the following changes to keep you safe when you visit our practice.
Physical Distancing & Patient Screening
• We will ask you to complete the patient registration and history forms prior to your appointment.
• We will collect your credit card information in advance of your appointment to keep on file for copays and out of pocket expenses to limit the amount of contact and time in the office.
• We will ask that you to call the office upon arrival so entrance to and movement through the office can be efficiently coordinated by staff.
• Your companions must remain outside of the facility unless they are a parent of a child who is being seen. One parent (no siblings).
• You will be asked the following questions before entering the office:
Do you have a cough or any flu-like symptoms?
Have you been in contact with any known COVID-19 patient?
• Your temperature will be taken upon arrival.
• We will ask you to wear your own mask or cloth face covering upon arrival to the facility.
Infection Control and Protective Measures
• Prior to any testing, you will be escorted directly to a sink to wash your hands for 20 seconds.
• We will take steps to help prevent the spread of the virus through infection control measures and disinfection practices. We will follow the infection control recommendations by the CDC and OSHA and will stay up-to-date on any new guidance that may be issued.
• Doctors and staff members will wear masks, gloves and protective eyewear. Our team will wash hands before and after each patient encounter. A plexiglass barrier shield will be installed at the front desk and on instrumentation which require close contact.
Digital Retinal Screening During The Pandemic
An eye examination requires very close contact between the Doctor and the patient. Traditional examination of the inside of your eye requires instillation of eye drops and almost cheek-to-cheek proximity. In accordance with social distancing guidelines, our practice will require all patients receive a digital retinal screening image. This new standard of care will give the Doctor a panoramic digital view of your retina without getting too close. This screening is not covered by insurance and the additional $40 co-pay is due on the day of your exam.